After launching a new Magento 2 website the client reporting an issue submitting the contact form. The frontend error was a red message stating; ‘An error occurred while processing your form. Please try again later.’
The /var/exception.log listed;
Email template ‘contacts_email_email_template’ is not defined.
After a bit of Googling I found a few possible solutions.
Magento 1 to M2 migration issue
I read that this might be a Magento 1 to M2 migration issue. A core_config_data entry with path ‘contact/email/email_templates‘, should be ‘contact/email/email_template’
I couldn’t find any matching database M1 entries.
Custom Contact form templates
I had customised the default contact form, so removed the altered version and retested. Unfortunately this also didn’t help.
contacts_email_email_template is not defined solution
I found the answer from Mage2.pro. It was a Magento admin setting.
Stores > General > Contacts > Email Options
Make sure ‘Use system value’ is selected for Email template.
Reindex and clean cache and hopefully that will fix the contact form error.
